The CTB Satisfaction Guarantee
Your player is our priority
At CTB Basketball, our top priority is your player’s experience and development. We strive to provide the best coaches, the most effective training, the right level of competition, and a demanding yet supportive and fun environment. If for any reason you are not happy with the services your player is receiving, we urge you to talk to Coach Teddy and he will work with CTB’s coaches and trainers to remedy the situation going forward. If you are still unhappy, we will gladly give you a refund, within these guidelines:
We will gladly refund any payments made for unused training sessions. If you have a memebership we will give you a pro-rata refund for any unused training sessions remaining in your final membership period. If you have a pass we will give you a refund for any unused sessions remaining on your pass.
Refunds for the Eastside League are on a pro-rata basis. If your player chooses to leave CTB before the first league event of a given Eastside League season (draft day, practice, or game), we will refund 90% of your season’s payment. If your player chooses to leave after the first or second league event of the season, i.e. before the start of the third event, we will refund 70% of your season’s payment. There are no refunds after the beginning of third event of the season.
We appreciate your understanding of our pro-rata refund policy for the Eastside League. It is different than our policy for training for two reasons. First, we cap participation in the league, so the spot your player takes is one that could have gone to a different player as our seasons usually sell out. Second, the league has significant fixed costs such as coaches’ salaries, gym rentals, uniforms, and more.
Thank you for your interest and participation in CTB Basketball. Our players inspire us, and we are dedicated to their experience and development. If you have questions or comments regarding our satisfaction guarantee, please contact Coach Teddy at 206.606.3105.